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• The player had confirmed that he played both casino games and sports betting without using any bonuses.
• The player had been advised to contact the casino’s licensing authorities.
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• In proportion to its size, it has received complaints with a low total value of disputed winnings.
• After reviewing the information, we had determined that the player was not eligible for a refund as the timeframe during which her account was closed was deemed adequate.

Player faces repeated account freezes.

The player from Czech Republic has submitted a withdrawal request less than two weeks prior to contacting us. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint. The player from Nepal has been blocked without further explanation.

Nigeria Athletics Betting Options

In most cases, Indian players have no problems with financial transactions. The player from India had raised a complaint about Mostbet Casino, stating that his deposit of 20,000 INR had not been credited to his casino account. Despite providing the casino with proof of transaction from his bank, the issue had remained unresolved. The casino had claimed that the deposit was unsuccessful and the funds should have returned to the player’s bank account.

• Unfortunately, the rest of the winnings remained withheld for a month.
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Player’s withdrawal is delayed.

A year later, we reopened the complaint as per the casino’s request. The player from India was experiencing difficulties withdrawing his allegedly unused deposit due to a blocked account after unsuccessful verification. Later, the casino reconsidered its original decision and decided to temporarily unblock the disputed account and pay out the disputed funds. He has confirmed that his balance was successfully paid out after approximately 2 months. The player from Italy had requested a withdrawal less than two weeks prior to submitting the complaint. The player clarified that the issue wasn’t about a withdrawal but about a coupon win that the casino initially refused to pay.

Player’s winnings haven’t been received yet.

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The player’s account has been closed.

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Player unable to register phone number for withdrawals.

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Player’s Bitcoin deposit not credited.

He had been confused about being asked to provide a photo of a lost bank card and to use Skype for verification, as he had used a third-party service for the deposit. The player had expressed his concerns about the casino’s Russian ownership and suspected data collection for malicious purposes. However, he had decided not to proceed with the verification process due to his security concerns. The player from the Czech Republic had complained about not receiving the advertised 10% cashback at Mostbet Casino despite having met the betting conditions. He had also expressed dissatisfaction with the casino’s support response. After the Complaints Team had asked for further evidence, including communication transcripts and betting history, the player failed to respond.

Player’s withdrawals are being canceled.

• The player from Nigeria had his account blocked without further explanation.
• The player had confirmed that the issue was resolved, his account had been unblocked, and he had been able to withdraw his funds.
• Despite contacting customer service and sending an email to support, there had been no response.
• The player then sought a full refund of all deposits made since his request for account closure.
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• The player from Portugal had requested self-exclusion but was still permitted to deposit and spend an additional 600 euros.

After a series of discussions, the casino confirmed that the player’s account had been unblocked and the funds returned. The player had confirmed receipt of the funds and the issue had been resolved. The player from Italy experienced difficulty logging into his account even after trying to reset his password. Despite multiple attempts to contact customer support, he did not receive a response. We attempted to mediate between the player and the casino, but the player failed to provide the necessary documents to verify his identity.

Mobile Sports Betting

The bonus is credited to the client’s account within three days from the moment of deposit. To do this, you must place at least 20 bets, the amount of each bet is not less than the amount of the deposit made at a coefficient of 1,5. You will be taken up to the homepage of one’s personal account, that you will have usage of all other sections.

The player was asked to respond to this, but there was no reply so the complaint was rejected. The player from India has been waiting for a withdrawal for less than two weeks. We contacted the casino and found out that for some reasons the withdrawal requests were declined and the money was returned to the player. The player continued to play with his funds until his balance became zero. The player from Bosnia and Herzegovina is experiencing difficulties withdrawing his winnings due to ongoing verification. Since the casino hasn’t provided any alternative solution to verify the player, we were forced to close this complaint as ‘unresolved’.

Player’s account is frozen with no response.

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• The Complaints Team had extended the communication period but ultimately had to reject the complaint due to a lack of response from the player.
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Deposit not credited

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• The complaint was resolved as the player’s withdrawal was successful.
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Player’s account verification and access issues.

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Player can’t access the account.

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The player had been asked to provide payment proof, but failed to respond to further communications. Consequently, we had been unable to continue the investigation and the complaint was rejected. The player from Serbia had struggled to complete phone number verification for withdrawal. Despite numerous attempts to contact customer service via live chat and email, he had received no response.

The complaint was closed as unresolved due to the casino’s failure to provide timely updates and resolve the issue, suggesting intentional stalling. The player was advised to submit a complaint to the licensing authority, Curaçao Antillephone N.V. The player from Greece had a frozen account at Mostbet despite having previously successful deposits and withdrawals. After waiting for a scheduled video call for verification that was delayed by 1.5 months, he received no response to his follow-up inquiries.

The player from Quebec has been experiencing a delay in account verification for about 10 weeks. Despite completing the necessary steps and receiving assurance during the verification interview, the account remains unverified. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. Based on the revenues, we consider it to be a medium-sized online casino.

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Despite trying to withdraw through a different account, the player’s request was still declined. The casino had suggested that the player contact his bank for resolution. However, the player claimed that the bank hadn’t placed any restrictions on his transactions.

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The player had then been able to successfully withdraw his winnings and this complaint had been closed as resolved. The player from China had been unable to bind his mobile number to his Mostbet account, which was a requirement for withdrawals. Despite reaching out to customer service and providing the requested verification codes, he hadn’t received a resolution and then couldn’t log in to his account at all. It appeared the player had been in contact with a fraudulent email address that did not belong to the casino. We had informed the player that the casino would never request such sensitive information and the issue fell under cybercrime jurisdiction. As such, we were unable to assist further and the complaint had been rejected.

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